Privacy Policy wants you to be able to shop with confidence on our site, which is why we take the privacy of your personal information very seriously. We respect your privacy and are committed to protecting your personal data.

This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights.

By using our website or any of our services, or providing us with any personal data, you agree to your personal data being used and disclosed in the manner set out in this policy.

Purpose of this Privacy Policy
This privacy notice aims to give you information on how collects and processes your personal data through your use of this website, including any data you may provide through this website when you shop with us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.Our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Information Collection and Use
While using our site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.  This information may include, but is not limited to your name (‘Personal Information’ – see section further into this policy regarding Personal Information):

  • registration information provided to us
  • information about the device you use to visit our website (this will include IP address, geographical location, browser type, duration of visit, website navigation including page views
  • transaction information between you, ‘The Customer’ and us ‘The Wonky Tree’ via our website after making any purchase of our goods/services
  • information submitted to sign up for our website services, email notifications and any other communication to keep you up to date with our ongoing services
  • any other information that you choose to share with us

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information: ‘session’ and ‘persistent’.

Session cookies will track your movement on our website.  These can be deleted from your device once your visit to our website has finished or when you close your browser.

Persistent cookies will recognise you each time you visit our website.   These will be stored on your device until deleted by the user, or until expiry date (if applicable).

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. 

If you require further assistance on cookies, please contact our Data Protection Officer: -

The Wonky Tree use Google Analytics to assist in the analysis of the use of our website.  Google Analytics will produce statistical and other information on the use of our website by using the cookies which have been stored on your device.  Google will maintain this information.  Should you require more information on how Google obtain and retain this information then please access the Google Privacy Policy by clicking on the link here.

Our payment service provider Stripe will also use a similar process and use/send you cookies.  Again, you can instruct your browser to refuse all and some cookies.

Using your personal information

Upon setting up an account / or using our service as guest, your ‘Personal Information’ may be used for the purposes set out in the policy or on our website. Your personal information may be used for some of the following, although this list is not exhaustive:

  • access the website
  • despatch goods purchased via the website (name, address, shipping/billing details
  • payment instructions & details, including issuing of invoices
  • general & marketing information
  • provide third parties with statistical information about our customers Please note:  this information is not used to identify any particular user and is generic
  • customer enquiries regarding ‘The Wonky Tree’

Should you give permission for your personal information to be used for publicity on our website, we will only do with in accordance with those permissions given to us.  We would not disclose your personal information to any third party without your express permission.  However, we may share information with our payment service, Stripe, for the express purpose of payment processing or should a complaint/query arise relating to a payment. 

Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalise your purchase with the payment.

Your Account
Upon registration you will be asked to consent to this policy.  Once consent is given we would then authorise the setting up of an account.  By setting up an account your details will be kept on file for any future purchases of goods without the need of submitting all your personal information again. 

Should you no longer want to hold an account with us, then all you would need to do is contact us via and request your account to be closed.

Incomplete Purchases
Should you have to ‘hold’ a purchase without completing, we may in this instance contact you via email (should you have provided this information) to remind of an incomplete purchase.  If you do not wish to be contacted again, then you can advise us to remove you from the system to stop any further contact.

There may be incidences whereby we may need to disclose your personal information:

  • if required to do so my law (including any ongoing legal proceedings or potential legal proceedings)
  • for the prevention of fraud
  • to assist in reducing our credit risk
  • should we decide to sell the business then all information would be passed onto the new business owner/potential purchaser

As previously stated in this privacy policy, we will not provide your information to third parties.

Information Processing?
BigCommerce is our external provider who assist in running our website.  They are a US Company who’s ethos is to provide the first class service and data protection.  If you would like more information on BigCommerce and the Privacy Shield, click here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Through our alliance with BigCommerce we also use other external providers who are highly specialised to provide the most competitive service.  One of those services assists with how payments and the information provided is submitted.  Our payment service provider is Stripe.

Data Retention
We would retain your information until such time as your account is closed.  However, certain information may still need to be retained after closure of an account/request to delete specific information for such as fraud or tax situations.

Security of your personal information
No information is shared with any third parties.  Should you give permission for your personal information to be used for publicity on our website, we will only do with in accordance with those permissions given to us.  Any publications on our website will be available to anyone to view, we cannot prevent the use or misuse by other parties but will take all reasonable precautions to prevent this.

We currently do not store any card details.  Any changes to this, we would notify you prior to facility changes. Currently all payments are encrypted using SSL technology.

It is the customers responsibility for keeping your login details secure & confidential.  Should you believe your login details have been compromised then would suggest that you change your password straight away.  The Wonky Tree would never ask for this information, except at login stage. 

Policy Changes
Any amendments to the policy will be updated on our website and we may also notify you of such changes by email. 

Subject Access Requests
You may contact us to request disclosure of any personal information we hold about you – this is called a Subject Access Request and must be submitted in writing, together with 2 forms of  evidence of your identity (photocopy of passport or driving license – which would need to be certified by either a GP, solicitor or Company Director – and original copy of a utility bill confirming your current address).  Upon receipt of the S.A.R we then have 1 month to respond. 

Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

Personal Information Update 
Please let us know if the personal information which we hold about you needs to be corrected or updated.

You can contact our Data Protection Officer here:

  • name: Nick Wallbank
  • email:

Should you need to make a complaint particularly in relation to any privacy, you do have the right to do this with our supervisory authority.

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email here: